At Trendha.com, we want to ensure that you are completely satisfied with your purchase. Our refund policy is designed to provide you with an easy, hassle-free return experience. Please read the following points carefully before initiating the return process:
14-Day Return Policy:
- Our return policy is valid for a period of 14 days from the date of delivery of the product.
- If 14 days have passed since the delivery date, we regret to inform you that we cannot process a refund or exchange for you.
- The item must be unused and in the same condition as you received it in.
- It must be returned in the original packaging.
- Before initiating the return process, please record a video and/or take pictures of the package and product.
- Send an email to Support@trendha.com with the subject line "RETURN REQUEST: ORDER NUMBER xx" (replace xx with your order number).
- Attach the recorded video and/or pictures of the package and product to the email.
- Mention the reason for returning the product(s).
- Confirm that the product(s) are unused and in their original brand-new condition.
- Our team will review your return request and provide you with further instructions.
- Gift cards
- Health and personal care items
Partial Refunds (if applicable):
- Item is not in its original condition
- Item is damaged
- Item is missing parts for reasons not due to our error
Refunds (if applicable):
- Once your return is received and inspected, we will send you an email notification.
- If your refund is approved, a credit will automatically be applied to your credit card or original method of payment within a certain period of days.
Late or Missing Refunds (if applicable):
- If you haven't received your refund yet, please re-check your bank account.
- Contact your bank, as there is often some processing time before a refund is posted.
- If you've done all of the above and still haven't received your refund, please contact us at Support@trendha.com.
Sale Items (if applicable):
- Only regular-priced items may be refunded. Sale items are not eligible for refunds.
- Goods ordered in error by the customer or goods the customer wishes to return are subject to a restocking fee of 20% of the original invoice value of the goods.
- You will be responsible for paying your own shipping costs for returning the item(s).
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
Exchanges (if applicable):
- We only replace items if they are defective or damaged.
- If you need an exchange, it will be applicable for the same item only, and not in exchange for any other.
- If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.
- Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and notify them of the return.
We hope that this refund policy provides you with all the information you need. If you have any questions or concerns, please do not hesitate to contact our customer support team at Support@trendha.com.