How can we help?

Email Support@trendha.com with your order number and the email address used at checkout. Describe the issue and include relevant photos if an item is damaged or incorrect. You can also use our contact page. Do not send full card details or passwords.

Use the order-status link in your confirmation email. You can also sign in to your account to view your order history. Once your order ships, use the tracking details in your shipping email.

Contact Support@trendha.com as soon as possible, before your order ships. An unshipped order can be cancelled and refunded to the original payment method. Once shipped, it cannot be cancelled; the return policy applies if you wish to return it.

Email Support@trendha.com immediately with your order number and the requested change. Changes may be possible before shipment, but cannot be guaranteed once processing is underway. We cannot change an order after it has shipped.

The payment options available for your order appear at checkout. Options can depend on your country, currency and device. Please review the order total before completing payment.

Check your card details, billing address and available funds. Contact your bank if the payment is still declined, or try another payment method shown at checkout. Check for an order-confirmation email before placing the same order again.

Check your spam or junk folder and confirm which email address you used at checkout. If you still cannot find the confirmation, contact Support@trendha.com before ordering again so we can help check whether the order was received.

An order may be cancelled because an item is unavailable, a listing or pricing issue needs correction, or the order cannot be shipped or verified. Check the email associated with your purchase for an explanation, or contact us with your order number.

Your order confirmation contains purchase details. If you need help locating a receipt or invoice, email Support@trendha.com with your order number.

Enter your code in the discount-code field at checkout and check that it has been applied before paying. Eligibility, expiry dates and product exclusions depend on the offer. If a code does not work, check its terms and spelling.

Contact Support@trendha.com with the product link, quantity and delivery destination. Ask before placing the order so we can check the available options; bulk pricing or availability is not guaranteed.

Free economy shipping is estimated at 10–15 business days after dispatch. Standard shipping is estimated at 7–12 business days after dispatch. Processing time is additional. These are estimates, not guaranteed arrival dates; see the shipping policy for destination details and exceptions.

In-stock orders are often processed within two business days, although some orders take longer. Shipping estimates begin after dispatch. Business days exclude weekends and public holidays.

Free economy shipping is offered to the 50 US states. Worldwide economy shipping is also offered, although some destinations can require additional logistics fees. Check the shipping policy and the options available for your delivery address.

Open the tracking link in your shipping-confirmation email, or enter your tracking number on our order tracking page. If you cannot find your tracking details, contact us with your order number.

Carrier updates can take time to appear, particularly just after a label is created or while a package moves between facilities. Check the latest carrier information. If the shipment is beyond the expected delivery period or you need help, contact us with your order and tracking numbers.

Check the carrier tracking page for any delivery exception or action required. Weather, customs and carrier delays can affect estimates. Contact us with your order number and tracking number if you need help reviewing the shipment.

Check the delivery address, mailbox, safe places and whether someone at the address accepted it. Contact the carrier to confirm the delivery details, then email us with your order and tracking numbers. A delivered scan and a shipment lost in transit are reviewed differently; a refund or replacement is not automatic.

Contact us with the order number, tracking number and last carrier update. We will help review the shipment and the available next steps. Please keep any correspondence from the carrier.

Customs duties and import charges, where applicable, are the customer’s responsibility. Charges depend on the destination and local rules. Check with your local customs authority if you need an estimate before ordering.

If a delivery-note option is available at checkout, you can enter a request there. You can also check whether the carrier allows delivery preferences once tracking is active. Special instructions are requests and cannot be guaranteed.

Email Support@trendha.com within 14 days of delivery, with the subject “RETURN REQUEST: ORDER NUMBER” and your order number. Include the reason for return, photos or video of the product and package, and confirmation that the item is unused and in its original packaging. Wait for instructions before sending it back. Read the full return policy.

Sale items, health and personal care items, and gift cards are excluded. Other returns must meet the unused-condition, original-packaging and 14-day requirements. Review the return policy before purchasing.

You are responsible for return shipping. Goods ordered in error or returned by choice are subject to a 25% restocking fee based on the original invoice value of the goods. Please read the return policy for all conditions.

Contact Support@trendha.com promptly with your order number, a description of the issue, and clear photos or video of the product and packaging. Keep the packaging and wait for instructions. Report the issue within the 14-day return window so it can be reviewed under the return policy.

The current policy allows exchanges only for defective or damaged items, and only for the same item. A different size, colour or product is not covered by that exchange provision. Contact us to discuss your situation and review the return policy.

Once a return arrives and is inspected, we will email you the decision. Approved refunds are sent to the original payment method. The time before the credit appears depends on your bank or payment provider.

Check your account and contact your bank or payment provider, as processing can take time. If you still cannot locate it, email Support@trendha.com with your order number and refund confirmation.

Trendha does not currently offer a separate repair service or store warranty. If an item arrives damaged or faulty, contact us promptly so we can review it under the return policy. This does not change any rights that apply under relevant consumer law.

Use the measurements or size chart on the specific product page, where provided. Compare them with your own measurements; labels such as M or size 39 can differ between products. If information is missing or unclear, contact us with the product link before ordering.

Check “Product details” on the product page, including the description and any measurement images. Choose your intended option before ordering, as specifications can vary. Ask us about any detail you cannot find.

Product images help you compare options, but lighting and screen settings can affect how colours appear. Check the selected colour name and all available photos. Contact us before ordering if the exact shade is important to your choice.

We do not currently offer backorders. Check the product page for available options and return later to see whether the item has become available.

Stop using the item if you believe it may be unsafe and contact Support@trendha.com with the order number, product details and a description of the concern. Include photos where useful so the issue can be reviewed.

Use the account link and follow the sign-in instructions shown. Use the email address associated with your purchases. If you need order help, you can also contact us with your order number.

Use the unsubscribe link at the bottom of a marketing email. Transactional messages, such as order or shipping confirmations, are separate from marketing messages.

Our privacy policy explains how personal information is collected and used. Please do not email passwords, full payment-card numbers or other sensitive payment details.

Email Support@trendha.com or use the contact page. For product questions, include the product link; for a purchase, include your order number.